Mamas & Papas Glasgow

We bought a set of nursery furniture online from mamas and papas over 4 years ago for our first child. We’ve been cleaning it up for our baby due in a couple of months and noticed we couldn’t find the fittings required to put the side back on the cot bed. Nipped over to Mamas and Papas in Glasgow and they gave us a whole new set of fittings with no charge and didn’t ask for proof of purchase. Good customer service.

Great service & advice from Helen who took her time to explain things. A credit to the company.

Absolutely great customer service! The staff are so dedicated and explained the use of the pram and its functions perfectly well. A very nice store with all baby essentials.

So I had a little one very unexpectedly. I went in to Mamas and Papas and explained my situation and that I needed a pram system ASAP. We picked a pram system and we’re shown how the pram worked by a member of staff who was brilliant. She managed to fast track my pram which I will be forever grateful for. I visited the shop on the Tuesday and my pram was delivered on the Thursday.Great customer service. I would honestly recommend. Especially to those who may experience the same situation as me.

I contacted Mamas and Papas at the Glasgow Fort store today 25.07.2023 regarding a part for my daughters Maxi-Cosi high chair and was told to contact Maxi-Cosi via phone or Website myself, didn't even offer a contact number for Maxi-Cosi. What ever happened to after sales customer service?, It appears it doesn't exist at Mamas and Papas, you purchase an expensive product from them and any issues thereafter are upto you to sort out! Definitely will not be buying from Mamas and Papas again.

A PERFECT SHOPPING EXPERIENCE. We popped into Mamas and Papas at Glasgow Fort purely for a look around...we walked out with a full baby travel system!The lovely sales person spent nearly an hour with us, teaching us all about prams and car seats (there's a lot to know!). This allowed us to make an educated purchase. Well done Mamas and Papas.

Ordered a Mattress to my BF address for a cot bed. Its now been a month and nothing. They messed up the address so the delivery company cant send it. I have been in to sort it but was sent away told to comtact the delivery company as there is nothing they can do. When I got in contact with the delivery company and sorted it, found out the next day mamas and papas recalled it without warning me. Emailed them and phoned them. Heard nothing back on the email and on the phone I was told to contact the delivery company AGAIN. I did that, AGAIN, but when they got the parcel and asked for the address of where to send it to, mamas and papas still had the messed up address so they can't resend it. They cant even say it was the strikes as they go to a private company for all deliveries not the Royal Mail.

Avoid at all costs. Staff are terrible if I could give 0 stars I would. Firstly when u went in to put the remainder of my pram the lady on the till had a terrible attitude because I went to pay in cash which she says they weren’t accepting fair enough it was the whole attitude she had towards me and the tone. The staff behind tills were just ignoring customers chatting amongst themselves. Then my £1200 pram snapped in the middle of a busy road, I don’t drive so was told I would have to bring my son up in a snapped pram on two buses for the problem to be fixed. Then when I did bring the pram in I was given one that wasn’t suitable for my sons age, told his footmuff would at least fit which it didn’t. They also had the cheek to give me a raincover thy didn’t fit so on the school run the next day my son was soaked and now has a cold. I have to wait 3 weeks for my pram to be fixed and not received one apology. For a 1200 to snap like that is beyond a joke if I was bumping my son down a set of stairs it could have been a major accident! Avoid!!!!!

Fantastic experience with April at Glasgow Fort. Talked us through all the products, took her time and ensured our understanding.We took a day to think it through and returned to buy our whole set up here which we are confident was the right decision.Thank you for being so informative and not rushing us! We really appreciate it, and look forward to coming back to purchase more in the not too distant future.