Nationwide Building Society

Had mixed experience in this branch and now the opening hours have changed to be even more limited, it makes things difficult as I'm at work during these periods.

No queues but fast service for what they have available. I had to come back for a printed statement because systems were down.

Unwilling to help me with a technical problem I had paying a bill abroad.Not even attempted to assist me paying online. They should have the experience and professionalism to at least offer. ☹️

Staff here helped me finish my credit card application as the phone line wasn't too helpful after I'd applied online.

Staff are friendly but I went in twice to consolidate my ISAs (which has to be done in branch). The first time it took ten minutes to even explain what I wanted to do, then they spent another ten minutes faffing around trying to figure out how to do it, by which time I had to leave for school pick up. Second time, I allowed more than half an hour, but was told that only one person in the branch knew how to do it and she was busy with something and I would have to wait for half an hour. Totally unhelpful! The branch staff should be clued up about things you can only do in-branch, not just to help with basic things that you can do yourself online.

Would be nice to be able to go into the branch as over the years I regularly do my banking over the counter. Now you are only open when I am at work.Bring back Saturday opening or longer hours. I am thinking of finding a provider that gives better hours.

Great service

Once I went here and it was closed when it was meant to be open.

The branch manager there is so rude!I witnessed her going mad at a customer within the branch. The customer was an elderly lady who couldn’t work out how to use the cash machine, and this young ‘lady’ made her feel really small, and actually caused her to sob when she left the branch