Dudley Post Office

Male staff with dark hair and glasses verbally made me feel small In front of other customers after messing up he decided to put the blame on his customer with accusations and rude comments need to be sacked and rehire people who know how to do there job absolutely disgusting behaviour

Always under staffed, always a long queue, go there to post a letter and you end up wasting 30 mins of your day.

Not used this post office in a while. I wanted to send my old passport by recorded delivery. Really got pressured to use the Royal Mail special tracked delivery. Kept tellling me if it gets lost not his fault. I dont trust the post office and clearly his on commision. I wont use again. I think from previous reviews this post office needs investigating. Very poor service. I've got everything crossed my passport gets to the passport office.

Brilliant service, polite staff. Organised post office. What more could you want? Recommended for sure.

Very unprofessional and disorganised, speaking different language to each other behind till and laughing at customers. Will send a complaint to the head office

Absolutely appalling service. He couldn't tax my vehicle as he didn't know how . Instead of him ringing the post office help line , he point blank refused to re try it or ask for help. I don't think 1 star does it justice. But had to leave at least 1 star

A lady collapsed at lunch time and the 2 male staff workers behind the counter did NOTHING to help. Luckily there was a doctor at the post office counter who assessed the lady whilst I called an ambulance. But the one staff workers main concern was to interrupt the doctor to ask her to pay for her items. Their behaviour was appalling. As far I was aware in retail there should legally be a trained first aider there at all times. Clearly this was not the case. Luckily the lady was able to come around and then leave thanks to help of the public. I hope something like this never happens again in the future as I dread to think of the outcome!!!

Felt very comfortable as all the rules & safety measures are in place to protect customers & the staff, face masks have to be worn & We have to stand meter apart in the queues !! Would highly recommended

The customer service offered by one of the employees at this location was awful. I asked for a specific 1st class tracked service for an envelope that I needed to send, knowing there are several services online on the Royal Mail website that would match my requirements and knowing the prices also. The employee immediately offered a special delivery service at £7 plus to me stating this would be more secure. I declined originally and explained there were some services that I had seen online that were more on the £4 mark that were tracked and guaranteed to arrive in 24 hours. He then stated there was a tracked service for £3+ but this could take 2/3 days and was signed for. I asked whether they did not provide the same services as the website did and he would not answer my question straight, finally said if I wanted something that was online to buy it there and then pop into branch. Then after I gave in and said to process the special delivery price he just stood there doing nothing for a while, until I asked him to process it again as I was in a hurry. He blamed me for the delay and then proceeded to print the service finally.Are they not meant to sell the same stuff as the online service but in branch? Are employees on commission? I could not buy online as I do not have a printer and the option to print in store was not available, else I would have done that.This is not the first time an employee from that branch has upsold services or charged more for a service, and I just find it absolutely disgusting that they are allowed to continue with this behaviour.I will definitely avoid using this branch for anything I need in future.

Post office staff who wears glasses black/white doesn’t have manners how to talk to customers he needs to attend customer service course