Megabus Pick-up

The Birmingham pick up spot was very easy to locate. I used that Megabus location at Birmingham to London.My bus turn up late due to traffic which was a result of the accident that occurred in the bus route.The tickets were cheap especially if you had it on time. I paid a little extra because I have to reschedule my appointment.The staff were nice, friendly and supportive; the drivers were great and experienced; and the bus seats were comfortable for a long journey like this.My kids loved and enjoyed the couch(es). Above all, we had smooth journey to and fro London.

First and last time using this service. The service was overly delayed both ways. However, the driver ( only gave initial S) was rude, flippant and aggressive. Overall, he was shockingly unprofessional and told customers 'to consider themselves lucky to have a service.'

A third class and a pathetic service. Don't rely on them if you want to get to airports. I was going from Birmingham to LHR T4 and at first the bus arrived late after 30 mins and then to our surprise the conductor told us that there was no driver. Whatttttt, the conductor told us that the driver will be arriving after 2 hours at least. Megabus, wowww people have international flights and they are relying on you and your awful management and disgusting buses are not getting them any where. Don't use it at any cost even if it's free. And plus that don't give you a refund even though all your plans are ruined. I think the government needs to regulate and stop this awful service.

Mega bus is absolutely disgusting!My suitcase was left on the road by a customer that obviously had no sense of decency or manners. They took their bags out and left mine on the road in the rain! When I complained to the driver he was very unprofessional and said don’t worry your bag won’t be left the next driver would have put it on!! Absolutely ridiculous. If I hadn’t got off to check my bag it could have been stolen or left behind! To everyone who will read these reviews please be careful because some people who travel on mega bus are absolutely stupid and irresponsible. The drivers don’t help and the bus is always delayed.

I travel 3/12/2023 from Birmingham to Heathrow in night time with a lady driver , she was very rude ,unprofessional driver with a passenger not with me I feel sorry fir that passenger who was extremely misconduct by this female bus driver . She stop the bus and harass the passenger by calling a man from outside to fight with passenger. Thepassenger was a gentleman

Used a few times lately to go from Birmingham to Cheltenham and back. The buses have always been clean, and you get far more leg room than you do on National Express. The drivers have been polite and helpful. The seats could do with better head support and all the seats say reserved, so it's hard to know where to sit if you didn't pay to reserve a specific seat. The toilets each time had plenty of loo roll and soap, and were clean ish - cleaner than train toilets have been on recent trips. However, the stairs down to the toilet are quite tight and steep, making it quite hard to get in and out of the toilet. Megabus don't seem as timely as National Express, so I don't think I'd use them if I was going somewhere where I couldn't afford to be late. The coach tracking is not very accurate, and I have rushed to get to the stop multiple times, with the tracker saying service on time, just to get there and wait 20 mins for the coach. The power outlets have worked each time without issue, as has the fans above the seats, making it easy to make it cooler if you wish. The temperature on the coaches has been comfortable, compared to National Express which has been freezing. I do quite like that on Megabus the loo is not on the same level as the seating, as it's a bit awkward on National Express, with a load of people sat right outside the toilet with just a 1cm thick sliding door to preserve your dignity! On Megabus, the toilet is a bit more cramped though and I'm a short bloke. Also, having the button for the water under the sink, means water drips on the floor as you have to keep using your wet hands to press the button, as the water only stays on about 5 seconds! There is also sanitiser by the doors of the coach, and I have seen drivers using the sanitiser themselves, which is good. I missed my booked coach, but the driver let me on the later service without any fuss or extra payment. Megabus could do with introducing some more flexible ticket options, so you can amend online if you need to. I gather the only ticket option is a non-refundable ticket that can't be changed. Although if all the drivers are flexible and don't make a fuss if you aren't on the journey you booked initially, then this is no big deal. Lastly, it's a bit annoying that they don't go all the way to The Town Centre in Cheltenham - instead stopping just off the M5 on the Golden Valley Roundabout. I can see why they do it, so people travelling beyond Cheltenham don't have to sit on the bus 30 mins longer for the bus to drive into the Town Centre and out again, but just keep in mind that if you are alighting at Chektenham, you'll then have to pay and get on the 94 bus to go from the Megabus Stop onto the Town Centre. That said, a single on the 94 is like £2, so still cheaper to get Megabus and pay for the bus into town, than to go with National Express and go all the way to the Town Centre. Would use Megabus again. Also wish the departures were more frequent and ideally 24/7.

A total waste of time and money, the Bus is never on time tonight I booked for Manchester @ Birmingham leaving 8.55pm and its 10.15 and still not arrived.There driver's are very Unprofessional and extremely rude .Never use again , Your Better of with a reputable company like National Express who are on time evey time and well manered driver's

It's truly a scam that they won't change or put credit towards another ticket even if its an emergency. That's dirty business.

Travelled with Megabus from Brunel Street to London Heathrow this evening and it was the worst experience of my life. The driver was driving as tho he was in a rush, I’m sorry but that is no way to drive a vehicle. He was not slowing down at roundabouts, took very dangerous turns. I was actually very frightened throughout the whole journey. I’ve given this a 1 star because the first driver was very friendly but once they switched at bham airport it was a disaster!

It was very bad please don't take your food with you because even of it is warm they will say it is hot " and force to throw it they are very rude and them when you throw your food then they tell you to buy the food then but even the bus does not stop any where then you have to be hungry for 9 hours please do not travel with megabus"