Lotus Restaurant

Decent Chinese takeaway. About 1hr delivery wait time which is normal for a Saturday evening. Not much sauce in the Chow main but the sharing platter was nice. The chicken & sweetcorn soup was quite thick & only lukewarm. But we'll definitely use again & try other menu items.

So me and my parter fancies a nice chilled in with a Chinese. We ordered from here off just eat. Got told an order time of 8pm. It then got to 8:20pm and no sign of the food. I rang up the restaurant and I got told they were really busy and the food should be there soon and went to ask a question and the girl on the phone put the phone down. After waiting another 25 mins the food still wasn’t here so we rang up to cancel the order and asked for a refund cause we didn’t fancy having a stone cold Chinese after waiting 2 hours after ordering the food. The women on the phone was shouting back and fourth to her manager and all they said was we can’t do anything about it we’ll call the driver and cancel the food but you have to ring just eat. Not really any apologies for the inconvenience and I didn’t even manage to try the food from there but after reading the other reviews I’d rather not and would not be eating or ordering from here again. Disgusting! It’s only 8 minutes away from my partners house too, so no excuses.

We have ordered hot and sour veg soup which was lovely with various vegetables and selection of mushrooms in it - perfect balance of sour and spicy flavour. We also had satay chicken skewers which were generous in size - sometimes you get little flat strips - these were chunky and cooked well. Nice fine soft noodles and my son enjoyed his salt and pepper chicken. We will certainly order again. Didn't manage to get pics of all food that we ordered - we were hungry, it arrived earlier than expected on Saturday evening so very much appreciated! Will certainly order again.

Awful! Food never arrived and service was awful. At first our order was delayed which we didn't mind at all but when our order was still not here half an hour after the delivery time (and was reported as delivered) we called a their number. This turned out to be a private number which went to someone in Manchester. When we finally found the correct number by contacting just eat we were connected to a very rude woman who cancelled our order saying she didn't want our service after we politely asked for a discount, asked not demanded, since we had be waiting for over 2 and a half hours. Their excuse was that we had to confirm our order as we were first time customers and told us that they had emailed and rung us. However I recieved no email and no call so I doubt this is true. Would rate 0 stars if possible ruined our evening.

Food was far to salty an inedible. Rang the restaurant to ask them to collect an refund. I have order from here for years an never once complained. An the way the owner dealt with me was shocking. Was told I can't have a refund as I had tasted the food????? Sorry I do not have the ability to SEE my food was salty. Rang just eat an as I had paid cash there was nothing they could do. So wasted £30. My advice pay by card so when you receive your shocking food cooked byy the new chef" you can get your money back. Or even better don't bother with this place!!!!"

I recently bought a special fried rice from Lotus' Chinese restaurant, as I do not eat Chinese food often, I asked the lady at the desk for some advice. I asked her what the difference was between a dry and wet special fried rice. She replied with one is wet and one is dry"

ordered our food at 6:30 through just eat was given a time of 45 minutes which was fine. after 45 minutes had passed I checked on just eat and another 30 minutes has been added! then to get a phone call 7:35 to say they are cancelling the order as they haven't got a delivery driver! absolutely ridiculous! will not be ordering from here ever again!

Ordered off JustEat. Waited over 1hr30 from the original estimate delivery time, and received no delivery from the restaurant. JustEat and the restaurant refused to give me a refund, despite delivering no food. AVOID AT ALL COSTS. You'd certainly be better off going hungry than ordering food from here