Black By Design

Excellent range of designer products for the home, located in a very interesting, modern development of shops and restaurants set around a marina.

Found BdB via a Google search as wanted a specific colour way of picnic blanket that I couldn’t find elsewhere. Super impressed as the speed of delivery - delivery with Royal Mail is always appreciated. Will not hesitate to order from them again.

Ordered the Umbra coat hook and was slightly nervous whether it would bear the weight of heavy winter coats. Customer service couldn't have been more helpful in reassuring me. Quick delivery. Beautiful quality product on which I've received multiple compliments. Proof of the pudding - sturdy enough to hang multiple winter coats. I've now had several friends and family order the same coat hook as they loved it so much.

Found this firm via a google search looking for an lsa product not available with John Lewis or lsa direct. I raised a query Sunday evening and received an answer the same evening. The product was available and at an excellent price, order placed. Product arrived well packaged and intact 48 hours later. Unequivocally recommended.

Love this place, great for finding unusual gifts, and the only negative is that i go to buy gifts for friends and end up treating myself!! I have no will power with beautiful things!!

I emailed the company albeit nearly a year after I received some items. They weren’t opened until now and one of the items was broken. I have asked for a response to my query and have been ignored.. I just want part of the item not all of it. There seems to be a part of the handle missing…..It’s a toilet brush but it was £60.Not cheap so dissatisfied with the quality.

Bad customer service. Faulty product that went against the product description but even with video proof they either ignored emails or blamed me for wiping down the “water resistant” product with water. When I finally said I would look to charge back my debit card they decided to respond.

Exceptional customer service, and an absolute pleasure to deal with! I bought online an Umage Asteria pendant lamp, and it was delivered more quickly than expected. As I was preparing to install it, it turned out that a small plastic part in the hanging mechanism was broken - clearly a manufacturing glitch. I called the store, explained the issue, and the response was incredible: a pleasant phone conversation was quickly followed up by an email, confirming that they had contacted the UK distributor, and a replacement part will be shipped to me anon directly from the distributor. I received it the next day (!), along with another email message apologising for the inconvenience. The lamp is beautiful, and I look forward to the next opportunity to deal with this outfit.

I bought a lovely Gustav Klimt vase from here last week and the staff were lovely. The lady on till went out of her way to gift wrapt it for me as it was for a friend.