Coach Innovations

I was dreading going 15 hours on a coach journey however the host was friendy. Served hot food drinks etc all very cheap. We had games and films on the tvs. And the chair reclined right back. I woulddefinatley recommend

Don't waste your time, there is no customer service. They don't answer emails or pick up the phone. They cancelled this year's Bruges market trip but are still advertising it on sites like wowcher. Cancelled because of severe terror threats in Belgium"?! Belgium is at no extra risk than anywhere else in Europe

Fantastic weekend at Wembley with BWFC and Coach Innovations. The coach was clean and comfortable. The food and drink service was prompt, tasty and great value. We had some issues with heavy traffic and motorway closures but the driver kept us informed about his plans and detours showing great knowledge. Will definitely use them again.

Having travelled with Coach Innovations from Manchester to Germany to watch Manchester City play Dortmund, I can highly recommend this company and will definitely be traveling with them again. From boarding the coach for the outbound journey to arriving back in Manchester the next day, the service provided was professional yet friendly, the price of drinks and snacks was excellent value, all served to your reserved spacious seat by a very helpful hostess.I can only give the whole experience 5 stars.

Excellent trip to Dortmund for the Champions League booked through these guys. Well organised, really good value. Excellent on-board service included hot food and alcoholic drinks at very reasonable prices. The seat-back entertainment system (films, music, etc) made for a comfortable journey. Kept informed during the journey of progress and through border crossing and arrived into our final destination of Dortmund on time to allow us to enjoy the City of Dortmund and it’s bars ahead of the game. Would definitely use again

If I could leave 0 stars for this shambolic company I would. I was on the disastrous 4th December trip to Bruges, where we were delayed from the get go, with the pick-up being 40 minutes late. They knowingly picked us up with a faulty coach that had already overheated on its way to our pick-up. There was no heating on the coach & bearing in mind it was -2º outside, the coach was full of freezing people!We got to Dover an hour later than planned, thus missing our crossing. We then had a 2 hour wait until the next crossing, telling us to go to Burger King to bide our time, but it didn't open until 8am, so that wasn't an option.When we were 15 minutes away from the Bruges Christmas market drop-off, our coach slowed to a stop and broke down, surrounding us with the smell of burning oil. Passing cars were pointing at us and within a few minutes, we were surrounded by 4 fire engines and police. But yet still no communication from the coach driver. He was off of the coach in a heartbeat but wouldn't let us off, apparently in case we were hit by passing cars. But it was apparently ok for us to burn to death - I would rather have taken my chances with the passing cars! Unfortunately for me, I also needed to use the loo and asked the driver if I could use the one on the coach, which was the vilest experience of my life. So bad that a fellow passenger took a photo out of sheer disgust.Eventually, we were transferred to another coach and taken to the markets, not arriving until 1.30pm. Knowing that we had to return to the coach for a 5pm departure & with a walk of 20 minutes each way to-and-from the coach/markets, it left us with under 3 hours in Bruges. When we returned to our coach, we were told that it was irreparable & our replacement would take us to Dover, via a random drop-off to a chocolate shop.Upon arrival in Dover, there wasn't a replacement coach for us to finish our journey home, even though they had known of the need for one for 10 hours. We had no choice but to wait in the frigid cold of Dover docks for 50 minutes to await the replacement coach with not one single apology. All in it was a 20 hour day from pick-up to drop-off. A ridiculously long way to go for not even 3 hours and a day of continual disorganisation and lacking any apology. I have since written to Coach Innovations via email detailing this shambolic day, hoping for a response. Nearly 2 weeks on, I am still yet to receive one!Do not use this company, spend the extra and go via Eurostar if anything but to keep your blood pressure down!

Great trip to Dortmund by g CG ouch to watch Manchester City in the Champions League. Compared to flying it was very economical. The on board service was excellent and kept us fortified. Arrangements were good and the border process was fine. Staff were very knowledgeable and kept us well informed. On board entertainment was great, good films and charging points, comfortable seats and everything pretty much went to plan. Definitely recommend this way of travelling. Slept so well. We went well prepared and made ourselves comfortable. Take a pillow and a blanket as recommended. Thanks for a great trip.

Fantastic weekend out. We had a great coach package from you, great hotel and journey there and back with food on board cheap. The driver Chris and Lisa the hostess who worked so hard to feed us on the way home where a credit to your company. Allen, Judy and Louise.

Very well organised trip, fantastic coach leader who made sure we were all comfortable, Lisa is a real diamond. Reclined seats, a good range of films and food and drink very resonably priced. I would definitely recommend this trip. The hotel was also very good, the pub across the road too.

Avoid at all costs. Get the euro star.Driver told to drive to Bruges 4th dec 2022. Knowing the coach had a problem with engine. It blew up 20 mins from Bruges. No heating on coach from London in -2. Toilet on board was disgusting. Driver didn’t care. I’ve asked for a refund had no response in a week. The whole trip was a nightmare. Didn’t get home until 3.00am Monday morning. The replacement coach drive was taking on his phone from Dover docks. To Hammersmith London. Over two hours. He was talking to his girlfriend who was driving the 2nd coach behind us. This company just don’t care.