Clarks

Not sure if he's still there but been in a number of times over the last couple of years and the chap who helped us (Ben) has always been great. Super good at dealing with the kids and was very helpful when we had some issues with a particular pair of shoes. Nice to have a Clarks in Alton, even if it's not the biggest of stores.

Friendly staff, and I found just the right shoes at the right price!

Good quality shoes I bought. I got some new school shoes for my nephew before his school started again, as a birthday treat for my sister. He’s 16 and a size 5, and is unable to do laces, so I get Velcro shoes. And last time I came in, they did not have velcro shoes in a size 5 for my nephew. But they had a standard fit, and a wide fit. I bought both just in case, and refunded standard fit as we found it didn’t fit. And found out, after measuring his feet again as they didn’t fit, that my nephew had gone up half a size, and is now 5.5. As standard polite service too. And good price.

UPDATED POST- my previous good review was soon disappointed returns to this store.Now run by 'children' who have no idea what they're doing, can't answer simple questions and can't measure kids feet. They are far too busy flirting with eachother or having a chat about the weekend ahead. Shame as the guy before was fantastic! Haven't seen him again. Must have been taken by another company for his great customer service skills. Shame as I like the shoes. Alton Clarks- sort it out please, let it be run by trained adults!I came in to have my toddlers feet measured on Tuesday 22nd around lunch time. Unfortunately I didn't get the name of the lovely man serving us. He was great! My toddler usually hates having his feet measured, as everywhere we've been (including other Clarks stores) the assistant never seems to like children or have any idea of how to measure a small child for shoes. The service we usually receive is them gripping my son's ankle and forcing his foot in to measure, all the while telling me to hold him still! After many many arguments, bad reviews and a son with anxiety to having his feet measured I can now say I've found the place to go and the person to see! The lovely man welcomed us in, saying hello to my son (more importantly) and his whole overall service was kind, calm and focused on his customer (a toddler) was so pleased. My son actually sat still and let him measure his feet! Thank you! I hope from the date and time the management can work out who the assistant was and thank him for me!

What delightful and helpful staff!

Good to have Clarks in Alton, but I personally think it should be bigger, have a better selection of shoes and sizes.Friendly staff. My kids feet measured in Alton are always correct, not like Farnham and other places.

A young man (Ben I think he was called) was lovely, polite and very good with my three children. It made the whole experience great, it was not stressful at all. They had exactly what I needed and the children were happy with their shoes. Thank you.

The service was a touch on the slow side and I had to ask before being assisted. But the shoes are good and I'm happy with my purchase.

This lovely local Clarks store has the best service and an impressive collection of shoes for men, women and kids. Always a good bargain to be found during the sale season. Staff are friendly and attentive.

Great products and polite retailers, ashame that they size way to tight on not only my 2 older girls school shoes shop that we do 2 twice a year (rather expensive but normally worth it) shoes were both too tight and had to go to another store and start again spending near on 200 quid for 2 terms of foot wear thank you very much Clark's.Not only this went in with my baby daughter yesterday and was sold 2 pairs they sized her up walked around fine but today they have absolutely no room to grow in and the second pair they didn't try doesn't even fit her feet, avoid this Alton store I've given them a second chance but resulting into me going into my wallet a second time once again