Blacks

Waiting for a refund, as the product didnt fit as it was a gift, 7 days and counting, make sure the product fits

in 36 years of my life I have never experienced such terrible customer service. The guy who works there does everything he can to avoid buying anything there and to empty the store as quickly as possible - this is dramatic. I will never go back there

Friendly knowledgeable staff. Good products. Reasonable price.

I started my retail career with this company half a lifetime ago. I spend a lot of money with this company but it seems since JD Sports took over customer service is not a priority any more so I tend to shop online. After going into the store in meadowhall the other night I'll not be going back and would not recommend Black's to anyone. The lad who came over to me while I was looking at footwear asked if he could recommend something for me. I worked for Black for over 5 years and probably know more about footwear than he did but I thought I'd see what he had. He asked me what sort of money I was willing to spend. I told him not much. Now I know the value of good shoes and my not much wasn't going to be a £30, I had around £100 to play with but this awful member of staff recommended I leave the shop as I could not afford the prices. He also said this to me in front of other customers which was even more insulting. Apparently this person has worked there under 5 managers. Obviously not good enough to actually become the manager. In future I'll be shopping straight from the supplier, in fact I'd rather by from Amazon than give Black's another penny. Such a shame as it used to be a great company with excellent values.

Has good deals and staff were nice and friendly.

Good range of products, but some staff are much more helpful than others.

All staff super friendly, knowledgeable and helpful. Will definitely come here for more hiking gear.

Looked for new walking boots, assistant extremely helpful and very knowledgeable. First rate!

I am very disappointed with this shop. Only stocks very basic camping clothing and equipment compared to similar shops in Sweden for instance. Most of the items that I am looking for I cannot try on instore but can only be purchased online.

Bought a pair of walking boots today - exactly what I needed. Thanks to Alex who was incredibly helpful (not pushy) very informative and polite + friendly . Excellent shopping experience