Vision Express Opticians - Slough

Very good experience and the customer service staff were very helpful and made me welcomed No waiting and the optician was very kind and knew what she was doing and was informative Excellent service and will recommend to all toUse Vision Express Opticians

Had a good experience at Vision Express in the Queensmere shopping centre! I was looked after very well as a pensioner thats very important! I was helped with choosing my glasses and also took the half price offer on second pair! I was told about two weeks well to my surprise they arrived in two days WOW! Very pleased with Vision Express! Defitnatly recommend!

From the moment we walked in we had amazing service from both Amar the Optician & Rajinder the dispenser . Mum had her eyetest elsewhere and we came to browse for frames and Amar helped my mum with chosing glasses. We did not feel pressured in anyway.They went through the options and after deciding on the varifocal and taking all the relevant measurements, they told us it would take 2 weeksBoth mum & I can't thank them enough for there time & PatienceHighly recommend

The customer service for customers with mental health problems is absolutely terrible my sister ordered 2 pairs of glasses since she broke her other ones they said 10 day’s maximum waiting time nearly 3 weeks now and we’re still waiting for them I told them my sister has mental health problems and needs them to be rushed they keep saying no they can’t do anything about it then they said there’s been a problem with the lenses now so they have to start over and we have to wait even longer causing my sister more and more stress she can’t sleep can’t eat keeps throwing up has constant headaches the stress is causing her so many problems I keep explaining she can’t see anything and the longer we have to wait the worse she is going to get but they still won’t do anything to speed things up every time I have called all they tell me is they don’t have any information yet they can’t even give us a due date I try and explain that this needs to be sorted sooner but no one will do anything I am disgusted with how this is all being handled the process is all wrong why does it have to take so long

I had an eye test and glasses ordered on 9th December, amd was kindly given an appointmentat short notice. The whole team was brilliant, and the service exceeded my expectations. I have complex ocular issues with a very strong glasses prescription. The lady manually doing the prescription test was very patient and thorough, checking if I have wider support that's needed. The associate Ifrar who assisted me with ordering my glasses was equally helpful, and also very kindly fixed my old glasses (he proactively offered without me asking). As a fitness to practice professional in the healthcare sector, I'm really impressed with the standard of care, and will be a returning customer!

Good experience getting new glasses but very poor after care service. Needed glasses adjusting but they do not answer their phone. Called 3 times, on hold for ever and then the line goes dead each time. Complete waste of time.

Just popped in to ask if they would repair a broken nose bridge clip. I normally use the one nearer home at Birmingham. The two ladies there could not have been more helpful and friendly. A millions thanks all.

Fatima was amazing and went above and beyond for me. I wish her all the best and god bless her!

Excellent service & very nice knowledgeable staff, the selection of men’s frames could be larger but there’s enough to choose from

Although previous customer of vision express I was declined service. I visited vision express on Saturday 11th November at around 15.45.I was initially asked if I am vision express customer. I find this question irrelevant as they have the obligation to serve the customers. I showed to them the eye test that I had with them. Secondly I was declined service because the frame was not bought from them. I showed to them that the frame has been bought from another vision express shop. They asked me to go the other shop and the optician declined to provide service without further explanation. It is unacceptable declining to see patient who rely on glasses.This is lack of professionalism and patient care.