Wandsworth County Court

Absolutely appalling service provided by Wandsworth County Court. This Court has neither any level of etiquette, nor does it appear to practice any level of County Court Procedural rules.I issued a claim in small claims court, on line, in October 2021, heard absolutely NOTHING from Wandsworth County Court where my hearing was referred to, only on the instigation of my local MP David Rutley (March 2023) did I get a hearing date for May 2023.Great, I thought,! Wrong, when I attended the hearing I was advised by Judge Davis that the defendant had actually responded to my aim in NOVEMBER 2021,but I never received a copy of this response. Am I expecting too much for my £455 costs to issue, is Wandsworth County Court not answerable for their actions or indeed their INACTIONS? Seems appalling that any County Court can behave in such a manner and not be held account table. I have emailed AND sent a letter by recorded delivery, but alas, it would appear that we have lost our basic manners and etiquette, and don't blame Covid. Why is nobody taking any notice of this Courts practice,? the reviews speak for themselves. Can somebody in the Judiciary take some notice and apply some attention, to a severely lacking legal office.

I submitted a property claim in 2020.Received a reply ONE YEAR later and I am still waiting for the hearing date and there is no way to get an update after emails.UPDATE: I notify them of my change of address in January 2021 and they acknowledge it after few hours.Now I discover that they have not update my address and sent the letter with the hearing date to my old address on October 2021 which of course I've never received and therefore missed the hearing. Asked them to rearrange another date due to their lack of updating my address and the only answer I received was You need to seek legal advice".Is now two years and I am still waiting

Kept us waiting for an hour before finally admitting that did not have a copy of a legal bundle. Also lost our original paperwork, even though it was signed for. Unacceptable, they've had months to prepare but are so quick to threaten default judgments if we don't submit in time. Have an electronic copy of all the bundles with you so you don't have your time wasted.

Negligence and Dereliction of Duty in Lease Extension Case.The people in charge of this court should be punished for not doing their job properly! This place is supposed to help people get justice, but it's failing miserably. I filed a case to extend my lease, which usually takes about 6 months in extreme situations. It has been 3 years since I filed my case here, and my flat lease still hasn't been extended. The lease has been approved in my favor, but they haven't taken action on it yet. It has been 7 months since the lease was extended, and despite following up 6-8 times, I haven't received a single reply. They keep saying they have too much work and are overwhelmed. I've been hearing this excuse for the past 3 years! If there was a competent person in charge, this issue would have been resolved at least to some extent. Waiting for 3 years (and still counting) for something that should ideally take 3-6 months is absolutely shocking. Is there any way to file a complaint against this court?

This court should not exist. Word useless and incompetent was design to describe these crooks. Our prearranged court date that we waited for over a year never materialised and nobody showed up for prearranged court date. Have escalated his and hopefully they will get fined. Reviews tell you everything.. Useless

Kafkaesque!My experience with this court is one where I have felt that I am begging for any sense of justice. The telephone lines and receptionists are unresponsive and I often find myself on the phone for up to three hours only to be sometimes cut off at the last moment. As a civic institution that has to handle hundreds of court cases, the fact that they don't have more than one telephone line or receptionist is just shocking. Whats more is that several court papers that were meant to be sent were not sent out by post until I do manage to get through and in effect reminded the court that the paperwork needs to be sent. In one case paperwork was sent two weeks after it was supposed to due to my reminding the court that the paperwork needed to be sent.I filed a case earlier this year in which I have been trying to evict a violent tenant. It turns out that the case keeps getting pushed back to a further review and is currently in its third review stage.Thats it ! No further explanation as to why this is the case and no further response from the court when you email them or call. This is in spite of the fact that I had provided tonnes of evidence against the defendant and any ruling should have been given to the court and the judges on a plate. It seems the staff who preside in the court are not savvy enough to read simple emails or to even at times have a basic grasp of law judging by some of the responses I have been given over the phone.At this point , I expect a better sense of justice and a response from a law court in Timbuktu. If ever you wanted a prime example of increasing civic institutional failings within this country, this is the place to look !

I want to commend the guys on the Security Team at Wandsworth County Court for doing such a fantastic job at the door. All three of these gentlemen were extremely friendly, professional and courteous when I visited on Friday with an enquiry about a case. They helped me call the right number and also helped me speak to the usher who was also extremely generous in assisting me.You’re all doing a fine job, thank you so much for going out of your way to help!

I had to wait a year for the telephone hearing. On the day, they did not call me. Absolutely disgusting. I tried to call them twice prior to the hearing to ensure all was going ahead however after 50 mins waiting for the call to be answered I gave up. On the day of hearing as no call received from the court, I called them, again no answer therefore after 47 mins wait, I hanged up. I will be reporting this further. Totally unacceptable.

Horrible customer services. This court sent me a letter and didn’t put a postage stamp on it so I had to go to the post office and pay £3 to retrieve it. I then called them to let them know and it took me nearly 90 mins to get through. It’s only when I got my bill I realised that their number is a premium rate number 0.40p a minute. Cost me £36! When I got through they basically told me to get lost. Money sucking service on top of having to pay court fees.

My first experience with small case court" and so far it has been awful! I filed the claim online to start with which was speedy a but since it got transferred to WCC the situation is looking more and more hopeless!I have received the reply from the defendant from court