Diamonds Estate Agents

I don’t usually write reviews but I want to warn everyone to be careful when using Diamonds (I specifically dealt with Harry). Harry was extremely misleading and unprofessional. Firstly, it took 4 days to have a conversation with him about a property (I phoned and enquired online multiple times). He said he needed to make some further enquiries so I gave him another week before contacting him again. He said he would get me the answers by the following day but I heard nothing.After looking back on right move I could see the property I was interested in was suddenly listed by Parkmans so I got in touch with them and they were super helpful!! They answered the phone straight away, answered all my questions in less that 5 minutes and didn’t waste my time.Turns out the sale of the property was taken over by Parkmans 4 months earlier and they had sold it until the sale fell through and they reposted the listing. She told me Diamonds did not have the right to sell the property, their add should have been removed in October and she simply couldn’t believe that Harry had lead me on.I’m still unsure why Harry felt the need to waste my time and get my hopes up on a property that he couldn’t even sell me but it seems as though he was trying to withhold Parkmans from selling the flat. Either way, I was mislead and it’s extremely disappointing.

Working with Diamonds has been fantastic, from the moment I walked in to now, getting an offer on my house. They are very friendly, honest and efficient. Shout out to Andy for setting things up and to Harry for doing the viewings, negotiating and now pushing the sale though.

No idea not had any dealings with them...

Me and my partner had two houses to sell and were amazed how quick we had sold signs up! With one selling in a week and the other in two days! The whole process went alot quicker than we could have imagined.

Really happy with diamonds estate agents-Harry was fantastic from the start really positive, honest and efficient and really helped with pushing the sale through when the solicitors weren't rushing. Definitely recommend them to anyone selling their property.

Absolutely shocking customer service.Was text half an an hour before viewing appointment, to be informed the property was sold.Clearly something going on regarding who bids on the property, as I had called twice previously to arrange a viewing but had no call back.Most definitely the worst estate agent experience I've ever come across.

Thank you so much for arranging the viewing for us today!Harry is very friendly and positive person who made us very comfortable and welcome.We were completely soaked on this rainy day and Harry took care of us and gave us a lift all the way to Cardiff .I would definately recommend Diamond Estates to anyone as they are looking after their customers !

Great communication and great agency. Big thank you to Harry! Who went above and beyond taking us back home when the weather was extremely bad top bloke!

Poor experience unfortunately. Booked an appointment Wednesday ready for Friday afternoon and was told that unless I heard otherwise it was going ahead.On the off chance I called Friday to check if there was an opportunity to see another house at the same time. Was told that there was no booking in their system for Friday but a potential for Saturday.Found this extremely frustrating as had booked a half day off work for this viewing but the lady on the phone was very apologetic and said would get all viewings sorted for a time that suited me on Monday so all was forgiven and understand sometimes mistakes are made.Monday lunchtime has come around and had no communication from them. When I have called the office to check I have been told that only one viewing has been booked in and at a time that is difficult for me. No explanation or apology.We are first time buyers who are ready to buy after a previous sale has fallen through and had the potential to buy one of the three houses advertised in the area but obviously not important enough. Poor customer service. Very disappointed.