Vets4Pets - Chichester

Very very on customer care. ...in store 9 seconds at least and was offered help.....felt very welcome......go there folks..great shop xx

Always excellent service, I can't speak highly enough of the whole team. Thank you for all you do.

Every member of staff are very helpful and friendly and all very knowledgeable.They always go above and beyond and my dog used to be so scared of the vets but he now wags his tail and gets a cuddle from the vet Jo.I would not take my dogs anywhere else and I always tell friends and family how good they all are.

The vet we met with really went out of her way to explore the issues and rule things out which gave a nervous cat mama some good peace of mind! She was also very sweet to my cat!

Great service & staff. 100% recommended. I had to my my cat put to sleep & they were really great about it.Very professional & said I could just come in the next day or so to pay the bill which was very good of them.They also sent me a card afterwards. Very impressed around.

I and my dog always get a friendly service with people who genuinely care about animals and their well-being . My dog was nervous and the nurse did all she could to make him feel at ease

New puppy. Seen as soon as I arrived for appointment. Time taken to ensure what I paid was kept as low as possible and treatments for fleas worming and ears mites given were able to be low as possible with my vip in store.

We had to say goodbye to our dear little cat today. We cannot fault the people here. So kind, patient, and gentle with her and us. Thank you for looking after her so well.

Initially the customer service getting my dog registered was really good, however the actual annual check up and booster was awful. Arrived early and both receptionists just ignored me they were glued to something on the computer. Eventually one of them apologised and booked us in. Waited waited waited it was 15 mins past our appointment time and the vet called us in didn’t introduce herself and barely made a fuss of my dog, apologised for the untidiness of her consult room and wetness by the scales !! She started to check my dog over and never explained what she was doing or anything. I had to ask questions. I refused kennel cough as my dog doesn’t go to daycare or mix closely with other dogs - she was very anti this and seemed even more off during the rest of consult. I had to ask if she would check my dogs ears (I thought this would be included in the annual check up!) she said he needed something to clean them but didn’t prescribe anything instead wrote it down for me to purchase from the shop, fair enough - she said it would be more expensive if prescribed. Then when she said my dog had slight gum disease and tartar she vehemently refused to offer / agree to him having a teeth clean because it may not work and he’s 7yrs old!! I really didn’t enjoy this visit whatsoever, the most helpful person was the female member of staff in the shop (who’s name escapes me now) she very kindly helped me find teeth cleaning products the vet wrote down. If I hadn’t already paid the annual fee for his complete care plan I’d be taking him somewhere else. I’ve always used the vets at Vets4Pets since my dog was a puppy and never had any problems, but on Thursday 22 December was just so awful. Then to top of off it took me an hour and 10 minutes to get out of the car park (not the problem of vets I know but just an added annoyance to the visit).

Took my poorly cat here, they were so caring and friendly. Thorough examination and treatment given.