Nuffield Health Ilford Fitness & Wellbeing Gym

I was thinking what I could write that would be positive about the place. The only thing I can think of is the free parking for 2 hours, the close proximity to work and the steam room.The gym floor is very dated, broken and rusty/dirty. Issues surrounding equipment has been a major issue since I have been a member and was told the gym is due a full refurb over 2 years ago - as a relatively new member at the time I made the mistake of having high hopes. I was soon advised by older members that the management always say these things and never deliver. and to my disappointment they were correct.They have increased membership prices, removed the jacuzzi permanently, do not repair equipment, have a faulty gym floor stereo that plays 2 songs at the same time (and has been for 5 months without them either switching off or fixing), broken gym cables and lack of basic gym equipment.they recently forced parents to get memberships for their children to be able to attend weekend 45min family swim sessions ( priced at £17 a month for 45 min swim sessions) despite 1 family changing room/cubicles available in the men's room. This was tolerable when we were not charged to bring our children for the short swim sessions, but having now to pay for their entry, this is outrageous especially if we have daughters entering the male changing room with no adequate changing facility or space.the showers are often faulty with no body wash or broken shower head. The disabled toilet has been broken for almost a month. The sauna does not get warm and the changing room AC never works.The management do not seem to care. I have complained about various things with no response. I really enjoy the conversations with staff who are on front desk and on the gym floor. The place has potential and space. shame no one cares

I’m a member of Chigwell Nuffield and I was travelling through Ilford and thought why not give there gym agoIt was decent but dirty must sayMain thing that has led me to leaving a review was the life guard on duty.I have been told her name is skuma and her customer service skills was shocking to say the least she was very rude towards me and even started sticking fingers up at me which even made me shower up and leave the gym!!I feel like cancelling my membership after being treated with no respect what so ever

I think the 1* rating are unfair. The gym is good, has free parking next door (just need to input the car reg) and the staff are friendly.However I definitely believe some of the cardio equipment such as the cross trainer could do with updating.I don’t rate gyms with ladies only sections either, especially when there is limited space for all the equipment.Overall good but room for improvement.

If I could give it zero stars, I would. I don’t normally write these reviews, however this is a horrible out dated please with the gym, being the same with the same equipment for the last seven years.Not only that, but there is a certain someone that works there a lady that has caused our experience at Nuffield, horrible.Meet my cousin and brother went with a member on a Sunday we got in no problem by paying an entry fee. Once we were inside, we went to the swimming pool and insider. We were told that my little brother which is 10 years old cannot swim due to restricted hours. This wasn’t specified at entry and we were told that we could enjoy all facilitiesThis wasn’t a big deal as it was the following Sunday when we decided to go again, but this time with a larger group. When we arrived, we were told that there are too many of us to enter with the specified member. We were told that only two guests are allowed per member. This was odd to us because the previous Sunday the person at the reception let us in even though there were three of us with a member we brushed it off, and one of us decided to become a member on the spot so that everyone could go inside, but then the lady changed her mind, and said that only one person is allowed per member which was odd because this happened in the space of 10 seconds this is outrageous and very poorly run. This gave us a very bad taste about Nuffield. The existing member will cancel his membership and we will never ever go there again. Horrible horrible experience

HelloMy name is Razvin, and I work for the NHS. After doing the Nuffield health assessment , I was given a free 30-day membership that will begin on October 1st. I now have everything I needed to use the gym, and I was eager to make the most of it before my son and other family members who were supposed to join us become members as well. You simply cannot comprehend the impact this has on someone who has finally started to think, I am ready and now will my life and health change

This gym has gained the reputation of the worst nuffield in the UK and I can see why. The gym is clearly outdated. Various equipment have been faulty for months, there's clearly no urgency to get these repaired. The jacuzzi is no longer running therefore the price cannot be justified. There's a night and day difference between the Ilford branch and Romford branch. If you are looking for gyms in the area you are better off going Puregym as you get far better value and half the equipment isn't faulty! However the positives of this gym are it doesnt get too busy during peak hours, 2 hours free parking and friendly reception staff.

Free parking for 2 hours in the car park next to it, heated swimming pool, sauna and steam room. There are some things that require repairing, but the important stuff works. I always go during the day so cannot say anything about peak time.Staff are courteous, the receptionist and lifeguard tried fixing the drain in the changing rooms! Can't fault them, they should get pay rises. It does take a bit long to wait for service, but they are pretty stretched and have multiple jobs.Classes are always on time and I enjoy the professionalism of the trainers. Members are honest and friendly, when bags and mobile phones get left behind in the ladies changing room they ask around before taking it to the reception. They are clean and don't leave trash behind.The only gripe I have is that it's only 2 hours free parking so I have to shower really quickly! You'll have to enter your car registration on the tablet to validate parking when you leave. Make sure you bring a padlock for the lockers. I tried to sign up online but it wouldn't work so went to the front desk to sign up and it was just a case of filling in the form and paying first month upfront.The app is good for booking classes and they themselves are worth the price given the current economy. So glad I joined this gym, if you lower your expectation a bit (I came from vision fullwell cross gym) then this gym is great!

A bit of an annoying experience. I applied for a 3 day trial and got a code. However, the middle aged Asian lady at the front desk said they only offer it for specific companies. I did reiterate I had a code but was still denied entry.

The gym is so dated not very much money has been invested in this gym as of recent times and it really shows.The actual gym equipment is years old from previous gyms that have been taken over that’s been left behind and is falling apart, not properly maintained and any damaged equipment is simply just moved around instead of being repaired anything considered “new” that comes in is just Romford’s hammy downs.The sauna is pathetic and is cold all the time doesn’t seem to actually get hot enough to make you sweat. The steam room doesn’t really provide a lot of steam but gets so hot that it ends up suffocating you and you have to leave. The swimming pool has debris init and isn’t cleaned very often.The men’s changing rooms/toilets stink and are filthy because the 2 cleaners are lazy and basically aimlessly walk around the changing rooms very slowly not doing much cleaning, lockers are about 15 years old and the doors keep falling off, there is a social media video showing cockroaches in the lockers which is disgraceful and could spread infestations into members homes, around 15 lockers have been removed and not replaced so the changing room now has become even more crowded with less locker space there is no drinking fountain in locker room and the one poolside is also broken so we don’t even have water to drink, disabled toilet has been broken for months is out of order and stinks. The suit mate which dries swim wear doesn’t even work has been broken for months and leaves shorts wet also when turned on produces a smell of sewage.The showers don’t have a very good water pressure are also dirty and smell. You need a shower after using these showersComplaints are fallen on deaf ears and no one seems to care Nuffield has increased membership fees but the service has gotten worse.

DO NOT SIGN UP!They are charging £65+ for extremely outdated AND broken equipment (surely this is a health and safety hazard?!) plus they have recently CLOSED the jacuzzi for good.The gym floor is atrocious - there is wooden flooring, the gym mats are stuck to the floor with hazard tape and the weights are all over the place (which says enough about the etiquette in this place). They also do not have 12kg weights. Plus, they have had the Jordan boxes which they haven’t changed in over four years, which is absolutely disgusting. Changing rooms stink and are awful.They are lacking machines (they not have a weighted row machine) and they do not even provide resistance bands at that price!Benches and machines with leather are half broken plus there are CRACKED mirrors.You can get better for less than half of the money at PureGym and The Gym.I repeat - save your money and DO NOT SIGN UP! Staff and higher management do not care and nothing will get changed unless it’s a viral video that exposes the nature of the gym.This is why I have cancelled my membership.