Costa Coffee Ilford 1

Cosy nice place to chill, coffee was great, had cosy seating area...However not happy with the cleaning! There were rubbish on the tables, staff are not much bothered to clean them time to time. Asked 1 of the staff to clean our table as there were rubbish b4 we sat... we were asked to grab a tissue and clean it ourselves... which I wouldn't mind and did so... but the table was filled with sticky coffee... the tissue didn't help much!!! I would give them benefit of doubt as they were short of staff for Friday afternoon...

Visited here in the afternoon. It wasn’t too busy so I had a few options of places to sit.I ordered a chai latte and a mango smoothie. However, they didn’t have the latter so I got the berry one instead.Like other Costa’s I’ve been to, they didn’t have cinnamon, which I was only told when I enquired about it when the drink was ready. This is the third Costa establishment I’ve been to which has unfortunately not bad cinnamon. I feel there needs to be better communication to let the customers know, prior to purchasing.

Gabriela O. is an amazing girl always offering me the best experience as customer in Costa, with a smile on her face. She is also very nice to her colleagues while she is helping them to serve customers. Thank you for being such a kind person.

During my recent visit to Costa for a cup of coffee, I observed a concerning situation while waiting in line. A female manager, who was wearing glasses and looks extremely rude and she was loudly shouting at her colleagues. This behavior came across as highly unprofessional especially in a customer facing setting. It's crucial for a workplace to maintain a respectful and positive environment! And such incidents can negatively impact the overall customer experience. Very sad to see this happening right in front of me.

They desperately need more staff to serve the customer's.This is my second visit, and like last time, there were only 1/2 staff members who were working. They would take order and then go away to make the coffee whilst the other customer waiting & queue is building up all the time.The seating area was not clean, and lots of tables still have cups and trays awaiting pick up/cleaning.Took me nearly half an hour to get a cappuccino. Can't blame the staff who were trying their best to serve everyone.

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I want to document an counter I had today. I purchased a takeaway of a hot Mac&Cheese from this ‘franchise’ Costa. After I paid and my meal was put in a bag, I asked the server for a fork- to which they responded they can only give a metal fork- which requires me to eat in. She said words to the effect of “we don’t do plastic cutlery anymore, this is law”. She repeated this statement multiple times- as though I am not aware of the law. I responded, I understand this- but as a Restaurant who serves takeaway hot food- you have responsibility to source disposable cardboard/wooden cutlery. She continued with the same statements of “this is the law” multiple times. I explained to her that I understand what the law is, but “how will those who purchase hot food eat outside?”. I reluctantly accepted the metal fork which required me to eat in, whilst giving it she said “so you should’ve said you wanted a metal fork in the first place”- attitude in effort to look cool in front of the other customers. As I gave her the fork back, I asked for her name as I wanted to provide feedback for her service to the management. She offered her name and I walked away. She yelled asking me to come back and said words to the effect of “I want to take your name also, because I don’t feel comfortable with the way you made me feel and even the other customer mentioned if I was okay after you spoke to me. I already told you why we don’t give plastic forks out, we have a rule that can ban customers from coming here”. I said “why do you want to take my name? I spoke rationally and did not once say anything verbally abusive”- this would be unacceptable. I asked her again why can’t a restaurant offer alternatives like cardboard/wooden forks- which I obtained from a different costa recently. She finally said “because we are a franchise, you can complain to the management if you want that to change”. She did not offer an adequate and rational explanation as to why paying customers can’t eat with cutlery outside. I as a paying customer just want to know why can’t I have cardboard/wooden cutlery- I don’t know why the server just couldn’t be candid with me. I wouldn’t have purchased the meal had I known I couldn’t eat it outdoors in the first place. Also, the mention that I can be blacklisted from this restaurant for making her feel uncomfortable for asking a genuine question- this I consider a threat, and I will be escalating my complaint to head office. I have been supposedly blacklisted from a costa for asking for disposable cutlery. Even questioning is an offence to some.

I went in with a friend we wanted cappuccino. I saw on the website closing time was 5.30pm on a Sunday . However we went at 4.45pm and the lady told us we are closing so hurry up if you want to order. I said I thought you close at 5.30pm, she said no at 5pm. She was very rude and made the drinks in a rush, she could have been more polite. I don't think I will come here again.

Spacious and very friendly Costa where you always get your food served with care and as it should be.Zainab was very helpful and friendly, so that is reason enough to visit.