Nuffield Health The Oxfordshire Health & Racquets Club

I would put zero star if that was a choice. The maintenance of its bikes in the Spin Studio is appalling! It’s been more that a year since members were promised the bikes will be repaired and to date has not been. If there was a competing gym near this location, members would be flocking to it. Without competition, this gym just does not care if members are satisfied with their membership. Furthermore, bikes not working are left at the from of the studio making exiting the studio in case if fire dangerous.

Loved this place as a visitor. Staff are super friendly and fabulous especially Bev B. We had a wonderful swim in outdoor pool and I would just go back for the food and juices in café. Great place.

I was satisfied with this club when I joined in 2018, which justified its expense by providing leading facilities, long opening hours and high standards of customer service. Since the pandemic, available facilities, opening times, benefits and customer service have been stripped back to the bare minimum that the club can get away with. Communication is now very poor – facilities are sometimes closed for weeks at a time without customers being informed. Some of the lovely staff remain, but management show contempt for customers and ignore all communication, and refuse to bring back anything taken away during the pandemic, despite other Nuffield gyms bringing back e.g towels and normal opening hours. Despite no longer providing the facilities for which customers signed long contracts, they remain very stingy about guest passes etc, which cost the club basically nothing. The jacuzzi has just been closed permanently to cut costs, and the outdoor pool has been shut for the last six months for the same reason. The pool was supposed to reopen this month but apparently now needs retiling, which given the glacial rate at which management performs far simpler repairs, will probably take months. It feel like this club is in terminal decline and I would leave it if I did not live so nearby. I will revise this review if things improve. I would say most tier 2 Nuffield gyms costing half as much provide better service in 2023.

Very pricey for what you get. Almost double the price of Cambridge branch (which is around £60-70 per month) but has a much poorer sauna and steam room. Depends if you think the indoor tennis and outdoor pool are worth justifying the much higher cost. (See my review for the Cambridge Nuffield Gym, which compares favourably to this one).Overall it is okay but has much room for improvement. In particular, although the steam room is at a decent temperature, the sauna is definitely not hot enough. It should be set to 90 degrees C, a pretty standard temperature, which is something that can easily be done.If management rectifies the above it would be worth me upgrading this review, as this is a club with potential.

Nice gym with good pool facilities and a decent cafe. Seriously short of bike parking spaces with bikes left everywhere as a result.

A disgraceful lack of service and of civilisation demonstrated by a group that claim interest in looking after people’s health. We have guys playing hockey in the pitch outside and the refused entrance to one player to use the toilet. I was also member here when living nearby, so glad i’ve left.

Not long ago it used to be classy wellness centre with a good gym. Now just an ordinary gym with wellness and spa facilities being cut off one after another. Membership fees increasing, you pay more for getting less.

I used to be a fitness instructor and have therefore experienced many facilities, staff team dynamics. I am not a member of this gym, but have been a guest both before it was Nuffield and many times since. Well, I cannot say I have ever encountered anything quite so disappointing. The staff on the desk seem to have zero idea about the timetable and have given the wrong information time and again. How many times have I got in the pool on the basis that I have the right session only to be told by the lifeguard that it is closing? Time and again. Useless, disappointing and so unprofessional. The Jacuzzi and outdoor pool both closed due to cost cutting measures despite there being over two thousand paying members. The toilets smell of urine. The members treat it as a dump with clumps of hair abandoned on the floor and empty bottles left for someone else to clear up. A fountain that pumps slime all summer. Disinterested staff and manky facilities.

Price of membership increased despite the closure of the spa pool and outdoor pool (temporarily) and when I tried to cancel I was ignored. Charged for extra months after trying to cancel and it took several complaints for this to be resolved.