Treadmill parts

I requested a new deck for my treadmill and the material was totally wrong - it was rough on one of the sides and it was made of plywood (which is totally wrong as it would be high impact for my knees) not the smooth flexible material decks are normally made off . I also requested a cut, thinking it would made of the right material which would have meant its position wouldn't really matter as both sides of the deck would be exatly the same. There was also no information on their site that one of the sides was rough.When I reported I couldn't place the deck correctly, as I was unlucky enough for the cut to force me to put the rough side up, they kept making excuses for why they couldn't send me a new deck or refund me.There is no complaints process for this company and they never answer their phones.I am €115 out of pocket.Update: 27th of October 2022The company has now replied to my review using the same excuses as they did on the emails they sent me.My old deck only broke after 15 years of use! I think that hardly qualifies as breaking easily.Wood isn’t an appropriate material for decks because it doesn’t cushion impact on the knees and it causes friction on the belt.Furthermore the cut was made by the company, not by myself, and nowhere in their specifications internet page is there a warning that one of the sides of the deck is rough.This is all irrelevant anyway because the material of the deck isn’t right. Despite what they are claiming.I haven’t had a resolution to my issue.I am still €115 out of pocket with a useless treadmill deck.Their reply (bellow) is proof that they are selling inadequate parts and not taking responsibility or resolving disputes adequately.Date of experience: 24 October 2022Reply from Parts for Treadmill7 hours agoHello Vera,the deck is in layers because it is made in real wood and not in wood paste which is a cheaper material.So the deck is guaranteed against breakage exactly because it is made of real wood.The standard decks are flat on both sides, but they get broken easily, exactly like your old deck was.You should have simply cut the side as it is required by the installation.Unfortunately, return is not possible because we already cut it out for you and we also offered to re cut the deck if you sent it back.However, we hope that you will realize soon that the deck received is totally right". Thank you and have a nice day!"