Premier Inn Derry / Londonderry hotel

Room too hot, wouldn't go below 19°. Bed good but pillows too hard, no alternative available.Restaurant service good and great breakfast.

Would not stay in this hotel again! As a family of four and another family we had asked for adjoining rooms,we did get this. We arrived and our room wasn't ready and our friends was . They had paid for the early check in. We then all went down into the city centre for the day so weren't returning back to the hotel until 8.30pm. When we checked in and went to our room there was an awful smell. The windows don't open in the hotel either,I turned on the air con to see if that helped and it didn't. Later on our friends and us were sitting in our family room . Two of our children were on the double bed and commented about the smell again . My husband then put his hand on top of the duvet and it was damp. When pulled back the covers the bed was yellow and he smelt . It was URINE! two of our party was actually sick. We obviously went to reception to a guy that was on by himself and very clueless. He offered to change the bed and we refused and asked to be moved rooms or a new mattress in which he did . We then decided to go down to the bar whilst waiting on the room being sorted. The staff in there one guy when we had got our drinks came over and said last orders" then come near 11pm "ok I'm locking up soon" also I think we should've been looked after while waiting on our room to be sorted

I just want to give a shout out to Sharon at reception for being absolutely outstanding at her job. The hotel is currently booked to capacity, and she's all by herself, yet manages to be good humoured, helpful, and goes out of her way to solve problems. This would have got the full five stars if only they'd hire more Sharons! Sadly one person is going to be run off her feet in a hotel this size, so if management are reading, have mercy on your staff. They may be saints, but they're only human. At the very least give her a raise.Regarding the room itself, comfortable, clean, but the fuse is blown and the bathroom light doesn't work. Maintenence will hopefully fix it tomorrow. The food was good, but late on Sunday a lot of things were missing. However, the knickerbocker glory and mocktails (raspberry, rubharb and orange blossom soda) more than made up for it.

Fantastic hotel. Had a great couple of nights here. The food was amazing and the staff extremely friendly. A great menu for food and drinks. Short bus ride into Derry.

Wonderful experience at the Premiere Inn in Derry. What you get for the value is great. The room was located on a busy road and I never heard a thing. Comfortable bed and fabulous shower, very clean. Would highly recommend.

This hotel is wonderful for a first time visit to Derry. A special mention to Sam, Sharon, and Gareth at reception. These three people are a wonderful team who keep the place running smoothly, with a smile and a laugh every time I’ve gone down to reception. Of course, I cannot forget the housekeeping team, who are the unsung heroes of any hotel. They’ve made sure that I’ve not missed/ wanted for anything throughout my entire visit. What a treat it is to stay here!

Stayed recently for 2 nights B & B Mon-Wed. Hotel is easy to find if coming from Belfast direction. We were allocated a ground floor, accessible room even though we hadn't asked for it. My partner has mobility issues so it worked out very well. Staff were very pleasant and helpful. We had paid for breakfast and it was well worth it. Plenty of choice, unlimited food and drinks. Restaurant was a bit cold on Mon night but it warmed up on Tues & Wed.

This is one of the nicest Premier Inns we have stayed in.It is near all the main shops, a petrol station, restaurants and bars, close to town centre and has a Brewers fayre attached for breakfasts and meals. The rooms are clean and quite large.The staff here are lovely. They are friendly, helpful and attentive. Nothing is to much trouble.Thank you Sam for the prosecco and chocolate, left in our room because our bathroom fan had a problem.A really enjoyable stay.Thank you Premier Inn.

Stayed Saturday night past. Fabulous. Room was excellent. Double & single bed. Beds SO comfortable. So quiet. So clean. Breakfast was fabulous,serve yourself. Excellent value. Will definitely be back.

Large rooms with amazing hot water. Rooms are very clean and quiet. No extra fees for parking. The TV in the rooms are small, but that’s fine.