Star Legal

We chose Star Legal as our conveyancer last September; all other local options were full.Positives: everyone I spoke to was nice/friendly and overall they got the job done.Negatives: they were pretty slow despite the lack of chain. We were first time buyers so probably needed a bit of handholding; I called once a fortnight for a status update and to find out what the next steps were. Despite this, I lost count of how many times a new survey or process seemed to crop up explained. Language wise, there were also a number of these surveys that we were told by SL that we 'needed' and speaking with others now we have learned they were actually optional.Also, my father had kindly gifted me some money towards the deposit, which I declared in our initial onboarding form. Star Legal sat on this information and then announced they needed some extra security checks from my father once this was the last thing standing between us and exchange. By this point it was the end of Nov and we were back in lockdown, and my dad (who is a carer) was asked if he could drive 100 miles to Bristol to have the SL receptionist verify his identity.However, my major grievance is that this was my first and only experience of overt sexism. They continually printed my name as Mrs 'partners surname' despite me continually crossing this out and putting my actual name (we are not married) on all paperwork. I also led on the paperwork, email correspondence and phone calls, and yet if they wanted to contact us, it was always my partner that they contacted. He reached a point where he would just say I don't know

We used Star Legal, Bradley Stoke for conveyancing. Sarah and the team were great from the offset. Really quick to respond and resolved issues professionally. Would definitely recommend.

Elizabeth, from Star Legal, was excellent when helping me purchase my house. She was always quick to reply to my questions and very informative with her responses. I would use this company again.Star Legal were also very reasonably priced

Useless. Late to appointments with no explanation or apology; the quality of work they produced was poor and needed chasing to get anything done. I had to proof-read and correct letters. It appears that the level of service you get is dependant on which solicitor is appointed. Some seem to be ok based on the reviews I've seen but mine was hopeless. I sacked them and went elsewhere.

Caroline & team recently helped me purchase my first property. Whenever I had any queries regarding this process, the team were more than happy to advise (and always did so quickly). I can't fault the service provided here. Good value for money too.

We worked with Caroline for the purchase of our new home and were so impressed and grateful for her efficiency and helpfulness throughout the entire process. Everyone we spoke to at the branch was so friendly, honestly could not recommend them enough. Thank you so much!

Very very impressed with the high quality service from Caroline H. The communication was simple, she always responded very quickly and she understood exactly what I was after and always gave me the info I was looking for. Real pleasure to work with!

I was very pleased with the service from Star Legal, Bradley Stoke. Tristan was very helpful and did his very best to help me when I enquired about a deed of assignment. He was a pleasure to deal with and I would definitely recommend him to other people.

As first time house buyers myself and my partner were a little unsure about which conveyancer to choose. We're very glad we went with Star Legal in Bradley Stoke, Caroline was very quick to respond to any of our queries and we were kept well informed through each stage of the process. We had a number of delays and issues with the sellers solicitors but Star Legal dealt with the situation very professionally, kept us totally in the loop and were happy to chase the other parties for us. Many thanks for your help Caroline & the team!

Check your documents received from Star Legal, and with each new issue check them again! We used Star for our conveyancing, and whilst everyone we dealt with were incredibly polite and friendly, this was overshadowed by needless errors that could have been extremely costly had we not picked them up.Star had me very close to heart attack with their biggest blunder: their request for funds after the first issue of our Closing Statement had me shocked at how my budget could be out by over £10k - until realising both the purchase price and SDLT figures detailed by them were in fact wrong.Another costly error resulted in us being refunded a figure in the thousands. After receiving Star's final correspondance" noting all bills were paid