Chemsol Group

Domestic water filtration kit, installation, service and upgrades, excellent since 2008!

Amazing customer service and very reliable.

Chemsol Cymru provide an excellent service, and are very helpful and supportive towards their customers at all times. They act very quickly on call outs to sort any problems whether minor or serious especially in the recent unprecedented weather conditions. A big thank you.

Exceptional customer service throughout. I really can't recommend this company enough, we had no water for our rural property which isn't on mains supply, and they were out same day and did everything they could to help. The engineers were very knowledgeable, friendly and recommended short and longer term fixes. This was supported by the office also. We're now looking to get a replacement system installed and wouldn't hesitate in using for all future maintenance and related work.

Absolute Cowboys with a blame the customer first approach to customer care, nice as pie until you get a problem.Had a water filtration system fitted in 2021, 1 month in the UV stopped working, they told me it required a new bulb at a cost of £45 and this wasn't covered under warranty, so agreed, then a month later it went again. They told me I must have done something to it, or it must be our electrics, so I paid for an electrician to have a look at which point he said it was fine. Back to Chemsol, they agreed to send someone out but we would have to pay a call out fee even though the system was faulty and still under warranty, they used the analogy of if you took your car to a mechanic they wouldn't look at it for free" sorry Chemsol if they fitted a faulty part

This was our first experience of buying off Chemsol Cymru and it is at a time when business is more tricky than normal due to Covid-19. I was searching online for cleaning products, which are rather scarce right now and wanted to support a local business. I would like to say how impressed I was with the customer service I received. I phoned to check stock availability and timescales and spoke to Adrian who was extremely professional and helpful. Furthermore, I then received a call from Terry, who was equally pleasant, to arrange when they could deliver our order. This was all within a couple of days of us ordering online, which given what is going on in the world right now, is very impressive! A big thumbs up and we will be using Chemsol Cymru again. Thank you.

Terrible business - I would give zero stars if I could. They supplied a system in August 2021 which was faulty from the start, it took nearly 6 months of constant chasing and arguing over charge out fees to get them to replace it. The new system was installed in April 2020 and within two months was leaking. It took four calls to even get someone to speak to us about the problem and agree to send someone out but again they wanted to charge a call out fee. We ended up having to get a third party company to come sort it out at our own cost. Absolutely disgraceful - would strongly advise against working with these cowboys.

I can highly recommend Chemsol. Great service and excellent communication during a job that was completed on time. From start to finish nothing was too much trouble. Thank you

Chemsol has been a trusted supplier over the past decade, providing service levels exceeding expectations time and time again. What we value most through our relationship has been the tremendous approach to business and customers alike, the people at Chemsol truly hold customers at the centre of their business.I would highly recommend engaging with Chemsol and here is to our continued relationship.