Bolton General Practice

Very good service and good worker on resection specially glass one i don’t know name❤️

Very poor service, receptionist was rude shouting in the phone, waiting on phone more than one hour to book an appointment. I have asthma and I had problem with breathing, pain in the chest etc. and she did not give me an appointment rather they will leave people die. Really not satisfied. I am changing my GP now.

Best staff especially Zeinab and Miriam , Mr David and also polite and I really likes their attitude!

Its been 9 years at Bolton General Practice. Always excellent service and appointment schedule as expected.

Poor customer service, had to rang them 3 times for a simple booking appointment. The receptionist was so rude on the call and said if you are not happy you can change your practice. She didn’t introduce herself and when I called again to complain they didn’t even care and said we don’t know how had you talked with while they are recording all calls. Try to register somewhere more professional!

The attending staff were super friendly and professional. They put me at ease during the entire interaction

Absolute shambles of a GP Practice, waited an already extended period of time for my babies 3rd dose vaccinations which was already 2 weeks after the NHS recommended 16wks old as they had no appointments (surprise) then on the day of the appointment I just got a text saying it was cancelled with no explanation, telling me to call to rearrange which then I had to queue to do that, was then told they had no more appointment for the next two weeks… so now the NHS 16wk timeframe will be at 20weeks and a month overdue because of the useless GP practice

Absolutely horrendous clinic. I have actually had enough of this place. I doubt many clinics are that much better but here goes. I have a serious head pain which all of my symptoms lead to as bad as a head tumour. I haven’t been able to work peacefully because of the head pains and we have explained the severity of my problem. We go in 10 minutes late due to traffic yet once we arrive we are told that I cannot be seen because I’m 10 minutes late. Bare in mind I always wait 20-30 minutes after my appointment to be seen and 15 minutes on a good day. They never give me a heads up that they are going to be late. But I arrive 10 minutes late and I cannot be seen. Bolton general practice honestly terrible. I do not recommend this practice.

I have just spoken to Fatima on reception/appointments regarding my Mental health requiring a face-to-face she went the extra mile to get me one tomorrow and I'm so grateful to her. She is definitely an asset to my GP Surgery which is Bolton General Practice if had to score her she is a 10 out of 10, well done Fatima from a grateful patient.

receptionist was rude Not helpful is very hard to get appointments phone call or face to face