Avis Car Hire - Liverpool

Car hire itself was fine, however be very careful if you are not collecting a car on foot. Unless you follow the airport terminal parking rules to the letter you will get a £100 fine. None of this is made clear by Avis although they are fully aware of the situation.Don't think you can get out of your drop off car anywhere near the rental place, expect to walk down a poorly lite road. If only they had made this clear on the phone when they called instead of just worrying about if they were going to finish work on time.

Never have I ever had such a fast check-in for a car rental in my life! It's Sunday morning, and you would expect that things are much slower because of the amount of customer service available, however, Kevin was hands down the fastest and most efficient car rental employee I have ever met.They have a good variety of cars, and I was given what I requested, with no problems or faff whatsoever.

Easy process to rent car in England from America. Pick up & return of vehicle was very easy. Car was in excellent condition. Price was very reasonable. I would recommend budget for the car rental experience.

Pick-up and drop-off was smooth as expected with a giant car hire company. Like the others who posted a bad review, I was surprised by a £284.35 extra charge on my credit card. The rental has been pre-paid based on the quote provided when I booked the car. The explanation given was that the rate during the time of the rental was £575.23 hence they charge my credit card for the difference. This this the first time I rented a car that I already paid for where the rate has changed while I was driving the car. Ongoing dispute with Avis which I am assuming will be a long process. Shame on you Avis for scamming customers.

We hired a Mercedes A class for 10 days. When the car handed to me I realised a small scratch on the front passenger side. I mentioned it to them and they recorded it. When the car was taken back they said there is a small scratch on the front driver side and no other scratches on the front passenger side. It was then when I realised I mentioned the scratch mistakenly on the wrong side since I mainly drive in America and I hired the car after my long stay in America. It was brought to their attention but despite this obvious mistake they still charge my card. Eventhough the common sense tells you that it was recorded wrongly specially when there was no scratch on the front passenger side. The staff n the female manger extremely rude n unhelpful. We are going to complain to their head office about this even take legal action.update: I was contacted by their area manager who promissed to refund the money for so called scratch to the wheels. They promised to make a refund by 19th of Aug 2020. Still I have not received any refunds. When I call them they say that it has not dealt with yet and they would do it in 72 hours. Still by today's date 31st of Aug 2020 nothing has been received. It is an absolulte headache. Very poor service and very unorganised. Will update you as I am not going to give up.

Hello had the worst experience with this company. Returned the car at the same location at the correct time at and I picked it up from and have been charged a location surplus. I have 170 pounds worth of charges and have made 4 phone calls and had the phone terminated mid conversation with no one able to help me. Absolute scam of a company.

The staff at Liverpool Airport were superb. The staff at Heathrow were very helpful too.However, I left a piece of equipment in the car (a Complete Kit with Universal X-Grip IV™ Holder for Phones | 1. RAM-B-224+RAM-B-201 Suction cup Base, & Arm (KIT) valued at £66.65). I filed a missing item report on Monday. No one returned my call. So, I spent ~£20 and 2 hours travelling back to Heathrow on Tuesday to enquire about the item and was told it wasn't in lost property. Doesn't Avis have cameras on its site at Heathrow? Can't you check to see if the item was left attached to the inner windshield and which one of your staff removed it? It could be that I removed it but all my bags were sealed on the way to the Novotel, Customs House and I emptied my suitcase and laptop bag and the item was not there - which means I left it in the car. If your cleaning staff and staff taking possession of the car are not trustworthy, then how can I recommend Avis to anyone? The attached image is the tablet version. The mobile version I have/had has an X-grip"."

ProsCar was received in good condition and drove well; rental price very good; staff at the rental location were very pleasant and explained the hire process well.ConsNo documentation (instruction manual) for the car in the glove box - made it difficult to find the bonnet release lever to top-up the water/screen wash reservoir with water.Hatchback rear door didn't unlock well with the key fob, kept on sticking, slightly open.Not very easy to find the actual pick-up location - postcode given was just the whole of Liverpool airport.Also, I would have preferred the car to be available closer to my work (and home), instead it was 30 miles away so I had to get a taxi to the airport to collect it and a train back after dropping off.

Booked direct through Avis and used Fast Track Service. Completely stress free car hire. Car great - clean and economical. Great service from start to finish. Booked my own Excess Insurance which reduced cost too.

I've had some bad experiences with car hire places but these guys did well. Had to wait 20 mins when it was freezing for someone to show (despite booking in advance) but otherwise all good