Hampton by Hilton Birmingham Broad Street

Very good location for visiting city,Great experience with breakfast staff and breakfast service and food would give it 10 out of 10.Rooms service also.Unfortunately reception staff ca be hit and miss on two occasions we got an excellent receptionist who was top class, on the other occasions we had staff that just lacked what the customer needs.As for bar service this is very much a secondary service along with the evening menu.

We enjoyed our stay here and only a 15-minute walk into town.The staff were lovely and friendly but housekeeping wasn't too good.They made the bed and left towels, but really were just the basics. Tea and coffee weren't refilled after our first night, and we were left with our dirty mugs to reuse again.Breakfast was lovely and a variety to chose from. My little girl was happy with the waffle maker

Would not recommend!I've stayed in many hotels and this is the first time I would honestly not recommend or even use the brand again.Beds highly uncomfortable, I've had to book in for private physio as its left my hip and lower back in agony. As well as the multiple bruises from the sofa bed handle that sticks24/7 menu is prepacked and expensive. Requested no onions in toasties, due to allergies, only to be told by server when it was delivered to our table that it's prepacked so can't remove. I had to state 3 times we could not eat it due to allergies and request it be removed. No refund offered just advised to pick another pizza. Over £50 for 2 Chicago Town pizzas and 3 bottles of juice.However rooms clean and house keeping/breakfast staff were amazing.Location excellent, very central though their parking is a tad expensive compared to other cities we have been.Have raised official complaint after no luck with hotel staff. Awaiting reply.

About 15 minutes walk from new street station or a tram from the station 5 minutes. We had a twin room which was really big with 2, 3/4 size beds. The room was really clean, with clean bedding, kettle and tea / coffee, an iron and board, safe and a 50 tv. Beautiful shower room with lovely white towels. Our included breakfast was perfect. Buffet style with cereals

Great location for Utilita Arena. Fabulous breakfast. Hot with plenty of choice. Room basic but reasonably comfortable. There were 3 of us so one on sofa bed which was extremely uncomfortable for an adult (probably OK for a child). Could have been cleaner, quite dusty and hand held shower hose needed a good clean (black mould in ridges). Good 24 hour bar and safe parking. Would stay again.

The hotel and location were great, room was what I expected and the breakfast likewise. the reason I have left a 1-star review is that I left 2 items of designer clothing at the hotel, very nice items as well. When I contacted the hotel to inform them they investigated and confirmed that no items had been handed in. Clearly there is an issue with security/trustworthy staff. Unfortunately, it only takes one bad apple to cast a shadow upon the staff at the hotel.

Good presentation of rooms and decor.Some staff were brilliant, unfortunately a couple were abrupt and rude.Room was high up and as a result view was stunning and nice breakfast with good veggie options too.Bed was very spacious although a little hard for me and hard to keep the room at a good temperature.Slight walk from lots of good food and drink venues. All in all a decent stay.

Amazing time here. Room lovely , beds comfy . Food delicious. Yes bathroom lock wasn't working but surely person you are with knows your there . Great time

Unfortunately had a very poor experience in the restaurant during my stay. I waited well over an hour for my main and my desert was brought out at the same time. Other customers suffered the same and those who made a fuss where given free meal vouchers. I dont feel as though one should have to make a fuss to get an apology for the wait.Other than that the hotel was excellent, rooms were lovely and even had parking (2.1m height restricted) which for a city center Hotel is unusual.