Newtyle Garage

DON’T BUY FROM THIS GARAGE. My whole experience with buying a car at this garage has been problematic and has caused an extensive amount of hassle to me. I recently purchased a Ford Focus which they had replaced both wishbones on for the M.O.T, with a 1 month warranty which they had assured me was standard for most garages.When I first arrived at the garage I was very interested in the car and made that evident to the dealer. I enquires about finance options out of interest but from that point he assumed that I didn’t have the funds for the car and refused to let me test drive it until I could prove to him I had the funds. I found this very insulting.2 weeks after purchasing the car (within the warranty period) one of the bolts on the wishbone became loose causing a knocking noise. I took this to a local garage where it became evident that the bolt had simply not been tightened which was dangerous and could have caused serious problems. The garage I went to charged me £30 for labour so I phoned the Newtyle Garage to inform them of my situation and request a refund for the charge (as the car was still under warranty). They were extremely rude and unprofessional to me on the phone and demanded I took the car to them. However the noise was concerning and now to my knowledge would have been dangerous. Newtyle is around an hour away from my home and would have caused me risk and inconvenience.When purchasing the car it was emphasised greatly that it had 4 new tyres put on it. I have had the car for just over a month now (out-with the warranty) when I noticed my tyres were dangerously bald on the inside of the 2 front tyres. They were so badly worn that the metal inside the tyre was showing. This could have blown out at any time and caused the loss of control of the car and potentially a fatal crash. It also cost me the inconvenience and finance of 2 new tyres for the car.This garage has caused me unnecessary hassle and inconvenience and have given me the impression that once the car is paid for they are not interested in being of any assistance. I would not recommend anyone to buy anything from this garage as my experience has been so terrible.

Excellent service and after service . Bought my car from these guys a couple of months ago and had a couple of little issues with the car , the guys were so helpful and have gone the extra mile to help rectify the problem . First class service , and banter from Chris haha . Will definitely use these guys to buy my next car . 1st class .Thelma and Louise (Aberdeen )

Fantastic dealer to deal with. I've now had 4 cars from newtyle will be back in 3 year time. Chris and Neil are always there to help and will always go that extra mile to help you. If there's a car you want they will try there best to get it . Had car in for a secondary top up service . Definitely a well deserved A +. .

Honest, friendly family run business. Great range of well presented cars at fair price. The effort that went into the delivery presentation was an added bonus. Highly recommended.

Bought my car here, was treated very well. Both guys very helpful and patient.Very happy with my Kia. Would definitely recommend Newtyle Garage.

Had a great experience dealing with the guys at Newtyle garage. Bought a Kia ceed from them and it was an easy transaction. Got to see the car, got all the information about the car. A great price and an easy handover.Definitely recommend Newtyle to anyone.

Highly recommend Newtyle Garage. I have now purchased my fourth car over the last ten years from this used car retailer. Neill and Chris are a pleasure to deal with and the level of customer care I receive from them is second to none. Every car I have purchased has been reliable and if I ever needed help or advice they are more than happy to help rectify the issue. Genuine used car retailer you can trust.

I was treated with respect. I found Chris's customer service excellent, he had the patience of a saint. I have every intention to go there for my MOT's in the future as i believe he has shown honesty and integrity throughout the process.

We have bought a car there last month. Highly recommended! Great customer service, Chris was so polite and helpful with everything including bringing the car closer to us to collect it! Thanks a lot, we love our Kia!

Stopped to check out this bike. Very helpful even though it was a Sunday and they weren't really open