Scrivens Opticians & Hearing Care

I am very satisfied with the employees there, they welcome you warmly and are very professional and kind, they help you to have the best option for your eyes. thank you very much for your help to Mrs. Jas for the help given every time and the whole team there. A request would be nice and beneficial if the box for the glasses would change, the one you have is not at all practical and the aesthetics are plastic, so it does not provide any protection to the glasses.

Excellent eye test and service. Staff take the time to get to know their customers and treat everyone as an individual. I will definitely use these opticians in the future.

Great service and clean premises.Definitely recommended for an eye test plus, they check your hearing too... What?Not a huge selection of glasses but then I wanted something specific.I must add that all the staff were really polite and professional. Super helpful without going over the top.

I am new to Scrivens and I was delighted with the level of service and professionalism. All of the 4 staff that day were especially polite and very knowledgeable. When it came down to price I actually took their quote for my complex prescription to get a like for like with a bigger cheaper provider and discovered they were similar so I was happy to give Scriven my custom. Highly recommended.

Helpful and very professional service. With a very friendly manner and useful advice - especially when picking frames. I've had my eyes tested here. And returned to buy additional pairs of specs - usually when they have a special offer for previpus customers!The larger chains are good, I'm sure. But i was more than content and reassured to visit Scrivens. Sorry to gush, but I like them!

What a fantastic service from all the staff, Jaz was my main contact who contacted me a week later to make sure all was ok…. My appointment was for a second opinion and to help with diagnosing an eye issue, with their help… found I had a foreign body on my eye, they wrote me a letter which I was able to take to A&E 15 minutes later and get treated. The fact Jaz called me week later just to check all was ok… for me takes customer care to new beautiful level.

I’ve had consistently great service from Scrivens staff for my whole family’s eye care needs. Customer service is superb and I now recommend Scrivens to my friends because of this. Highly recommended if you want an optician who really wants to make sure you are looked after.

Update in Feb 2023After contacting customer service centre directly I have been given the option to have another frame which should be at the same price as last one. Thank you Akta for suggesting me to sort out with the right department and for helping me choose a new frame and thanks Jas for very patient adjustment upon collection. This time I went for a branded frame hopefully the quality is a lot better than last one.Increased the rating by 3 stars to the two nice ladies and the final solution.Update in Jan 2023:their replacement glasses was broken again after only 6 months. It was broken at the same place at the ear and the prescription glasses connection on the frame as it was broken last time.They cannot give me replacement anymore as their suppliers said it is out of warranty from my original purchase at the end of 2021 although this replacement glasses only lasts for 6 months.I sincerely think the quality from their frame is very bad or the skills of inserting prescription glasses to the frame needs to be improved. For my glasses it feels the prescription glass is too big for the frame therefore after certain time it will damage the frame at the connection point.I have been using glasses over 20 years and never broken any frame at all and I know how to protect my glasses so I really think the quality from Scivens suppliers is unreliable.Now I waste over £300 because they do not replace my just over 1 year glasses so if there is zero star I will definitely put zero. But I still want to thanks for the nice ladies in the store, I understand it is not their fault and as a result they offer 50% off for my next purchase but I don't trust this brand anymore and 50% off is actually their normal sale price so I cannot accept this kind of gesture.Please stay away from Scivens otherwise you may end up going to the shop to repair or replace glasses every couple of month and then result in no glasses after their 1 year warranty.June 2022 review: (5 Star at that time)I purchased my glasses here and the frame's broken for no reason after 2 months. Scrivens very nicely helped me to reach the manufacturer and after testing I've been given a new one very quickly. They got the prescription or whatever wrong so I feel very dizzy and Jas sent back to the manufacturer immediately to check and re-do everything. Upon my collection today Jas was very patient and nice to re-fit the glasses for me. In my previous experience, most other high street opticians' staff won't be able to fit with my nose properly but at Scrivens, Jas was really professional in finding the right way to make it work.